Tech Mahindra is Hiring Customer Service Associate

Job description:-
Tech Mahindra is Hiring Freshers/ Experienced For Voice & Chat Process!
Designation: Customer Service Associate
Process: Flipkart, Swiggy, Vodafone
Salary: 13k – 18k (In hand)
Location: Noida, Chandigarh
Skills & Qualification :
1) Any Graduate / Post Graduate / Under-Graduate
2) Experience : 0 – 3 Years (Freshers can also apply)
3) Good communication skills and basic computer knowledge
Job Roles & Responsibilities :
1) Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
2) Keep records of customer interactions, details of inquiries, complaints, and comments, as well as actions, are taken.
3) Process orders, forms, and applications.
4) Follow up to ensure that appropriate actions were taken on customers’ requests.
5) Refer unresolved customer grievances or special requests to designated departments for further investigation.
Compensation & Benefits: Rs. 15,000 – Rs. 22000(CTC) per Month + Incentives
Role: Associate/Senior Associate -(NonTechnical)
Industry Type: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type: Full Time, Permanent
Role Category: Voice
UG: Any Graduate in Any Specialization, Graduation Not Required
PG: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

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