Simple work 10th pass Boys/girls For Inbound Calling process

Smc Insurance Brokers Private Limited – Vishnu Garden, Delhi
Job Summary:
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities and Duties:
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Key Skills:
Previous experience in a customer support role, Track record of over-achieving quota, Strong phone and verbal communication skills along with active listening, Familiarity with CRM systems and practices, Customer focus and adaptability to different personality types, Ability to multi-task, set priorities and manage time effectively, High school degree
Required Experience and Qualifications:
Candidates Have knowledge of Products and services:
Experienced or Fresher Most Welcome
Good Communication skills
12th or above degree of candidates can apply
Good bonus
Full achievments
No target
Easy to work
Job Type: Full-time
Salary: ₹15,706.00 to ₹21,710.00 /month
Any: 1 year (Preferred)
Education: Higher Secondary(12th Pass) (Preferred)
Language: Hindi & English (Preferred)
Shifts: Morning (Preferred)
Required Documents: Aadhar Card (Preferred)
Benefits provided: Incentive on reaching sales target
Industry: Customer Service

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