International Voice Process- Technical Support in Tech Mahindra Ltd

Job description :-
Greetings from Tech Mahindra!!!!
We are hiring for Technical Support Associates (International Voice Process)
Job Description :-
Undergraduate / Graduate / Post Graduate
Minimum 6months in technical support OR 1year in customer support – Voice
Experience from International BPO background is only considered
Should have excellent communication skills (Oral & Verbal)
Must be flexible working for Rotational shifts
Looking only for Immediate Joiners
Candidate should be aware of basic technical knowledge in LAN, WAN and handling basic Internet issues.
Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Transport facility available (Pick & Drop).
5 days working.
Core Competencies
Pleasant, professional and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills
Freshers are not eligible.
Experience apart from BPO will not be considered.
Perks and Benefits :-
Salaries are discussed as per the latest salary payslips and for Freshers its a standard salary
Role: Associate/Senior Associate -(Technical)
Industry Type: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type: Full Time, Permanent
Role Category: Voice
Education :-
UG : Graduation Not Required, Any Graduate in Any Specialization
PG : Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate : Doctorate Not Required, Any Doctorate in Any Specialization

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