Customer Support Representative – Voice (English & Hindi)

Hinduja Global Solutions – Noida, Uttar Pradesh
Position Summary:
We are seeking energetic and reliable professionals to join our team as Customer Service Officer. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Support Officer are often the first point of contact for customers’ product or Service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
This job is for one of the leading Bank’s in India
Roles and Responsibilities:
Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company computer platform to keep each customer record updated
Education & Experience:
Under Graduates/Graduates/Post Graduates/Engineers
Fresher’s or Upto 1 to 2 years of Experience
Desired Skills and Abilities:
Excellent Verbal Communication Skill – English and Hindi
Basic Telephone Etiquettes & MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Benefits:
Salary – INR 13500 to 15000 per month
Cab facility during night shifts
1 Rotational Weekly Off
Reward and Recognition Programs
Extensive Training Programs
Opportunity to work for one of the leading banks in India
You can also directly Walk-in to our center from Monday to Saturday between 10 am to 5 pm!
Hinduja Global Solutions: B-38 C/4, Sector 57, Noida Landmark- Near Airtel Office
Tags: “Fresher”, “BPO”, “Customer Service Representative”, “Call Center”, “Customer Support”, “Day Shift”, “Good Salary”, “Non-Voice”, “Noida” “Bank”
Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS’ mission is to optimize the customer journey to make its clients more competitive.
HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world’s top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true “globally local” approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.
To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers – people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client’s businesses.