Customer Development Officer – CM – Punjab

POSITION TITLE: Customer Development Officer
FUNCTION: Customer Development
DEPARTMENT & SECTION: Customer Development – Channel Management
MANAGER: Area Manager
MANAGER’S MANAGER: CD Manager- Regional Manager
LOCATION: PAN India (each CDO to be allotted a zone)
Job Purpose (Summary of what the job exists to accomplish)
Ensure width and depth of distribution of CP products in the given zone and implementation of CD strategies so as to achieve the sales and distribution objectives for the zone
Job Context & Challenges (Indicate type and complexity of the challenges)
Ensure effective execution of the CD strategies and roll out of schemes by closely working with the stockists, SSMs and PSRs across the zone
Functional linkages (Indicate frequency where applicable )
Internal: CDTL, CDM, Area Managers, CDO IM, Customer Supply Chain Manager, Shopper Development Manager and Customer Finance Manager.
External: Stockists, PSRs , Stockist Salesmen and trade (As per PJP)
Key Accountabilities (A collection of duties and/or responsibilities assigned)
Data based working and communication
Utilize data to drive overall business performance
Setting objectives for market visits
Reviewing salesmen and PSR performance against plan
Reviewing stockist performance against plan
Developing and training:
Train and develop salesmen through required mode of training ( e.g. new products, toothbrush assortment, focus on medical stores i.e. PASSION understanding)
Coach and motivate salesmen to perform well by ensuring that CP benefits are availed by SSMs
Medical benefit
80% of HN1 earnings, etc.
Acknowledge any issues faced by salesmen in the field and provide support to resolve it
Conduct effective monthly and weekly salesmen meetings
Updates on route wise overall STT
Toothbrush STT
Route wise ERC and productivity
Brand wise ERC
Visibility booking
HN1 tracking
Best practises sharing and mock calls
Compile reports and information as per requirements communicated by AM
Relationship Building
Maintain trust and understanding in working with stockist and trade in general, especially partner with key wholesalers to drive business
Share success stories
Communicate program to build offtakes
Mutually work towards category growth
Resolve issues, etc.
Essential: 2 years of experience in FMCG Companies (similar role and similar market environment) or confirmation as a CDO after meeting performance expectations as a CDO intern
Desirable: 3 years of experience in FMCG Companies (similar role and similar market environment) or confirmation as a CDO after exceeding performance expectations as a CDO intern
Professional Qualifications & Training:
Essential: Post graduate in Business Administration
Desirable: Post graduate in Business Administration (Sales & Marketing specialization)
Equal Opportunity Employer:
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.

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