Bid Manager – Business Operations

Define operational/business processes, Manage new initiatives/opportunities that may involve coordination between the sales channel and other organizations, such as Marketing, Product Management, IT, etc. Review current tools and processes being used and identify opportunities for automation of the processes by implementing necessary tools with the help of technology. Manage and coordinate the overall operation of the BU to support large complex bids with customers. Drive the collection and analysis of operational data, conduct MIS and convert data into value for customers and Internal teams in the areas of Monitoring and Reporting, Sales enablement, Support to Product management, Maturity of decision support offerings, etc. Provide reviews and financial/non-financial performance reporting to enable the business to achieve its long term objectives, Minimize costs of operations for business. Keep a tab on benchmarks/budgets and work towards cost reduction. Maximize operational efficiency around processes by driving continuous process improvement initiatives. Identify and highlight the operational issues related to customers, vendors (external as well as internal) and ensuring resolution. Responsibilities may include, but are not limited to, the following: Sales process activities of the business segment- Billing, Orders, Agreements, Bilaterals, swaps, Market Management, etc. ; Ensuring on-time customer delivery through accurate and detailed operating plans. Conduct operations management activities such as business planning, operational plans, project management, communications, etc. for the defined business segment.
Level Descriptor
Lead and drive the team to provide support to sales teams for commercial analysis and deal preparation through interfacing with product and sales teams to ensure providing efficient and timely support for deals, Provide support on bid proposal creation and submission. Review customized reports that go to senior management and other stakeholders periodically like normalized revenue, credit note, etc. and create reports on requests like customer analytics, variance analysis, product analysis, etc. May be an individual contributor or may lead a team through the application of deep knowledge of one job area or broad knowledge of several job areas within Business Operations/ Commercial Operations. The operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in their own role without the benefit of defined procedures. May provide the first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Work is performed with minimal direction and reviewed by senior management. Provides resolutions to a diverse range of complex problems.

Education: Graduate (B.Tech or Engineer in Telecommunications preferred) Experience: 4 – 8 years
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Knowledge / Skills
Knowledge and Skills:
Communication Skills
Analytical Skills
Attention to Details
Content Development
Cross-Cultural Sensitivity
Exposure to the Telecom Industry
Interpersonal Skills
MS Office Skills
Managing Expectations
Proactive Approach
Process Centricity
Risk Management
Taking Ownership and Initiatives
Team Player
Minimum qualification & experience:-
Education: Graduate (B. Tech or Engineering in Telecommunications preferred)
Experience: 6 to 10 years
Other knowledge/skills
APMP Certification Preferred
Key Responsibilities:-
Lead and drive the bid team to provide support to sales leads for deal preparation through interfacing with stakeholder teams (sales, solution, and commercial, amongst others).
Major Responsibilities:
Effectively manage a virtual bid team in bid activities.
Prepare/write customer proposals and tender responses.
Ensure the provision of efficient and timely support for bid proposal creation and submission.
Act as the single point of contact for the bid response generation.
Interact with Commercial Managers, Sales Managers, and other stakeholders as required.
Create and update proposal templates and proposal material in a timely manner.
Act as bid issue escalation point and responsible for resolution management
Work with minimum supervision, seeking assistance when appropriate.
Prepare and review customized reports that go to senior management and other stakeholders periodically.
Key Performance Indicators
Key Performance Indicators:
Delivery of bids such that 100% of the proposals are delivered on time.
Demonstrate an improvement in bid win rates (by volume and value).
Develop a quality checklist and performance tracking for the quality of proposals and documentation.
Partner with client-facing Sales and Account team for post-bid submission support.
Updating the bid library with all new content and data from proposals, produce a quarterly bid analytics report.
Maintain an average Feedback score of 4 out of 5 for all proposals.

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