Tech Mahindra Hiring Fresher/ Exp For Customer Support
Job description:-
Tech Mahindra Hiring Fresher/Exp for Inbound Voice Process @ Chandigarh Salary Upto 18k
Process-
Vodaphone Upto- 13k
Flipkart Domestic Upto- 15k
Flipkart Premium Upto-18k
Salary – Fresher- 1.80 Lakh PA
Experience– 2.2 Lakh PA
About The Tech Mahindra:-
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise�. We are a USD 4.0 billion company with 107,100+ professionals across 90 countries, helping over 800 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.
We are part of the USD 16.9 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, after-market, and vacation ownership.
Job Description:-
Tech Mahindra – Chandigarh is hiring for Premium E-Commerce and Telecom Domain.
Designation: Customer Service Associate
Qualification Required : Graduate / Post Graduate / Under-Graduate
Experience Required : 0 – 4 Years
Skills Required: Good Communication skills and basic computer knowledge
Job Roles & Responsibilities :
1) Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
2) Keep records of customer interactions, details of inquiries, complaints, and comments, as well as actions, are taken.
3) Process orders, forms, and applications.
4) Follow up to ensure that appropriate actions were taken on customers’ requests.
5) Refer unresolved customer grievances or special requests to designated departments for further investigation.
Knowledge, Skills, and Attitude:
I should have very good convincing and selling skills.
Should have good English communication skills.
Graduate/P.G./MBA will be preferred.
It should be very confident and presentable.
Fresher also welcome
Energy levels should be high
Qualification and Experience: MBA/PG/Graduate/ Drop out/ UG.
Compensation & Benefits: Rs. 15,000 – Rs. 22000(CTC) per Month + Incentives; will be decided based on qualification, experience, and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.
Role: Associate/Senior Associate -(NonTechnical)
Industry Type: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type: Full Time, Permanent
Role Category: Voice
Education:-
UG: Graduation Not Required, Any Graduate in Any Specialization
PG: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization