Customer Service with the company’s Customer service Policies

Job Summary:-
We’re looking for a dynamic customer service team member who will be responsible for taking care of the team on overall basis in an International BPO. You will be working with managers to meet the rate of calls and quality for providing the best Customer Service to the Clients.
Responsibilities and Duties:-
Inbound calling for customer service.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Key Skills:-
Good communication skill
Required Experience and Qualifications:-
Freshers can apply
Class 10th / 12th / Bachelor and Masters from any field can apply
Benefits:-
Meals
Cab facility
Job Type: Full-time
Salary: ₹15,000.00 to ₹25,000.00 /month
Customer issues handled:
Taking new orders
Benefits provided:
Incentive on reaching a sales target
Cab provided
Training provided:
No – On the job learning
Job Duties:
Answer incoming customer inquiries
Offer support and solutions to customers in accordance with the company’s customer service policies
Engage with clients in a friendly and professional manner while actively listening to their concerns
Record customer information within our customer service database